Frequently Asked Questions

A: We have two locations this Summer (2020): Monksville Reservoir & Bass River State Forest (Lake Absegami). The same equipment is available at each location: paddleboards, single kayaks and double kayaks.

The Bass River location is open Sat & Sun, and Monksville Reservoir is open Friday through Monday.

*Please note: both locations are currently closed for the 2020 season (Bass River closes up on Labor Day, and Monksville closes the last weekend in September).*

To book your reservation, you’ll need to have planned a few details: which location you’d like to visit (they’re pretty far from each other, so please check on a map which one is closer to you), when you’d like to come visit us (date and time), how many people will be in your party, whether you’re looking for kayaks/double kayaks/paddle boards, and how long you’d like to stay out. Click the tab above that says “Book by Location,” and follow the prompts from there!

Please remember to read the confirmation email that you receive after booking: it has a lot of details in it that will help you prepare for your visit.

You will need to arrive about 30 minutes before your reserved time to get a parking space and get yourself ready so we can get you on the water starting at the time you’ve reserved. For example, if you reserve for 2 p.m. on a Friday, please complete your waiver ahead of time and arrive at 1:30, so you can park, put on your sunblock, etc. and we can have you on the water starting at 2 p.m.

We look forward to your visit!

A: Reservations are required if you plan to visit us, and they must be completed online. This simply ensures that we will have enough equipment to accommodate you, and helps us cut down on crowds on site. We recommend booking a few days in advance, as we’ve been selling out on the weekends.

A: We only accept credit cards through online booking. If you’d like to purchase something on site, we can add it to your booking and charge the card you have on file. We can not take cash or credit in person this year due to COVID.

A:  Please do all you can to be on time for your reservation. We tend to sell out on beautiful summer days, and if our schedule is full, we will not be able to adjust your reservation time. This means being late (or not having completed your waiver ahead of time) may cut into the time you have reserved/ paid for. You are responsible for arriving on time as well as returning from the water on time.

If you are stuck in traffic, running late, lost, etc. please call us! We will do the best we can to reschedule your appointment to a slightly later time. Sometimes this is possible, and sometimes it is not possible. If it isn’t possible for us to move your time back, you will have the option to use your remaining time on the water or move your reservation to a different day to get the whole time.

We want you to have a good time on the water and will do whatever we can to make it work for you!

A: Sorry, but reservations can only be made online.

A: YES – We do not rent to anyone who cannot swim. We DO NOT make exceptions to this rule. We are not coming out on the water with you. The life jacket you will be wearing will help you stay afloat, but is no substitute for knowing how to swim.

We allow customers to cancel or reschedule their reservation to another date without any penalty, as long as they get in touch with us a minimum of two hours in advance.

The best way to cancel/reschedule is to reply to your confirmation email: this ensures we have your booking number and all of the related information. Please do not use the contact form on our website to cancel/reschedule a reservation–we need the specific info from your booking email to help you.

Here’s our policy in more detail:

Cancellations made more than 2 hours in advanced can be cancelled for a full refund for any reason. Cancellations made more than 30 minutes but less than 2 hours are eligible for a 75% refund. Cancelations 30 minutes before to 30 minutes after the start time are eligible for a 50% refund. Cancellations made more than 30 minutes after the start time of a reservation are not eligible for any refund.

To reschedule a reservation, just reply to your confirmation email. Your confirmation email will give us enough information to find your existing reservation. Please make sure to include when you’d like to reschedule to, and we will send you a new confirmation email if the requested change is possible.

Some people don’t want to wait for us to get back to them, so they create a new booking at the time they would prefer to come, and then ask us to cancel the reservation they no longer need. This is fine as well; we’re happy to help you either way.

We only close if the weather is dangerous: thunder, lightening, heavy/sustained rain, high winds. If we do not plan to open at our usual time in the morning, we send out an email at least 1-2 hours in advance to make customers aware of the delay or closure and give them options. We always make decisions related to closure on the same day, rather than any sooner, to be as accurate as possible.

In the event of light rain or passing light showers, we tend to stay open. If rain or storms are in the forecast, please make sure to check your email in the morning before you begin to drive to us, or give us a call to learn what the weather is on site.

If you see a forecast that doesn’t look promising and you want to cancel or reschedule your reservation, you are welcome to do so. The best way to go about this is to respond to your confirmation email and let us know what you’d like to do. If you want to reschedule, please make sure to include a new time/date so we can move the reservation for you.

While we try to avoid bad weather, we occasionally get caught in a passing storm.

If you are out on the water and clouds are dark or a storm looks possible, we ask that you stay in our sight just in case the weather turns. If a storm begins or if you hear thunder, we require that you paddle back in right away. Your safety is always our priority.

Once you’ve arrived on land, your reservation time will be adjusted to reflect the time you have used on the water. For example, if you reserved for 2 hours, but you were only out 45 minutes, we will change your reservation to one hour & refund you the difference in price. (Feel free to reach out via email once you’re home safe if you don’t want to talk about it in the rain.)

One hour is the shortest length of time we offer on the water. If you spend less than 15 minutes on the water before bad weather hits, you will be eligible to reschedule. If you spend between 15-30 minutes on the water before bad weather hits, you will be eligible for a gift card in the amount of 50% of your rental price. If you are on the water more than 30 minutes, one hour is the appropriate charge.

A: Cancellations are available for a 100% refund up until 48 hours prior to the event. Cancellations between 24-48 hours prior to the event will be refunded at 50%, or will be eligible to reschedule. Cancellations less than 24 hours before the event will NOT be entitled to a refund. If the weather isn’t looking good, we will cancel class as early as possible (please remember to check your email in the AM before you start to drive). If class is cancelled due to weather, participants will be able to reschedule to take any other SUP Yoga class this season.

A:  If you want to learn proper technique and get the most effective exercise while paddle boarding or kayaking, we highly recommend a lesson. A lesson will teach you different ways to turn and maneuver so that you feel comfortable and in control while you paddle. Taking a lesson is a great way to start or improve on your skill level, as well as to get a good workout. Learning or improving your technique also helps to reduce future injury caused by “bad habits.”

That said, you do not need a lesson to try paddle boarding or kayaking. With every rental, we provide you with a  paddle (life jackets sold separately), explain how to stay safe on the reservoir, and make sure you are comfortable on the equipment before sending you out.

A: For the summer of 2020, lessons are currently only available on Fridays. If you’d like to book a lesson, you can do so by clicking here.

A: This is a personal preference. You are welcome to leave your shoes on shore or you can bring them with you. Our general recommendation is to bring your shoes with you to make sure your feet are protected until you get in and after you get out of the boat, though some people do leave theirs on land.

At Monksville Reservoir, we use a dock system to help get you into the water. On land it’s rocky, so please be aware of the terrain if you choose to leave your shoes on shore.

At Bass River State Forest, we launch from a sandy beach. Please know the sand does get hot!

A: We suggest you wear a waterproof watch. We will also be happy to sell you a waterproof bag for your phone ($10). Please note: being unsure of what time it is is not considered a valid excuse for coming back late 🙂

A: We have two locations: Monksville Reservoir in Ringwood NJ and Lake Absegami in Bass River State Forest, Tuckerton NJ.

1081 Greenwood Lake Turnpike, Ringwood NJ 07456 will get you to the entrance of Monksville Reservoir, south boat launch. You should see our sign at the road. Use the access road and you’ll find us at the far side of the parking lot.

762 Stage Road, Tuckerton NJ 08087 will get you to the entrance to Bass River State Forest. Drive straight and follow the signs for the beach at Lake Absegami. We are at the far end of the beach.

A: We are right on the water at both of our locations. Our staff will do all the work of moving the equipment. You just need to book online and complete your waivers ahead of time. Please read your confirmation email for more information. We do our best to make things as easy as possible for you!

A: Our last rental goes out one hour before we close each day. Online booking will only offer you available time slots. We don’t stay open past closing time, so please don’t be late!

A: Our Bass River State Forest location is open through Labor Day.

Monksville Reservoir stays open weekends through the end of September. If the weather is nice, we have been known to extend into October for leaf peeping by kayak!

A: Yes, both parks we are located in have public launch areas. It’s best to call the park to learn their specific rules if you plan to bring your own equipment.

A: We need a parent or legal guardian to sign on behalf of anyone under the age of 18. Even if your child is 17.5, we still need you to sign for them. Anyone who is 15 or under must have an adult on the water with them. All of our participants must be able to swim, must be able to paddle well enough to control the board/kayak, and must wear life jackets at all times.

A: We know it may be frustrating, but we cannot let anyone under the age of 18 out on the water without a signature from a parent or legal guardian. We feel your pain, and we really don’t like turning anyone away, but we simply cannot allow 17-year-olds out without the appropriate signature. Your 18-year-old friend CANNOT sign for you, sorry!

A: We are a family-friendly business, and we think it’s great for kids to get a chance to experience the water!

Young children are allowed to go in a tandem kayak with an adult. Young children may be able fit in a single kayak or sit on a paddleboard with their parent or guardian, though we don’t always recommend it: single kayaks are easier to tip and there isn’t a whole lot of room to both paddle and hold a child.  We evaluate on a case by case basis to find the most reasonable and practical solutions to keep families safe while they are having fun on the water.

If you are the parent or legal guardian of the child, you are able to sign on their behalf and bring them along. All children MUST wear life jackets at all times. We sell life jackets to accommodate children who are 30-50lbs and 50-90lbs. (If your child is over 90 lbs, they will need an “adult universal” life jacket). If you have your own life jackets, please bring them along or they will need to be purchased upon arrival. All parties must be wearing appropriate life jackets to be allowed out on the water.

A: We are a dog friendly business! All dogs must be on a leash any time they’re on land in the park. Our staff loves dogs, but some people are afraid of them, some dogs don’t like other dogs, and the park has quite a bit of vehicle traffic.

When bringing your dog to paddleboard, we advise you bring along an old towel/yoga mat to cover and protect the deck pad of your rental board (Damage to the deck pad from dog nails will incur a fee).

We also highly recommend doggie life jackets be worn by all dogs on the water. The handles on the back of the jacket make it significantly easier to pull the dog up out of the water and back on board, keeping your dog safer and preventing damage to the equipment. We have some doggie life jackets for sale on site ($20 each), but as the season goes on we cannot guarantee all sizes will still be in stock.

We recommend starting with a one hour rental if your dog doesn’t have experience on a paddle board, to make sure you and your dog are having a good time!

And finally, this should go without saying, but please make sure to plan ahead for dog poop (spoiler alert: you will need to bring it out of the park with you): the park does not offer garbage cans (there are bears in the area). Though we love dogs, we expect you to be responsible for your furry friends if you choose to bring them along. We will not have poop bags available for you. Trash left in our rental area is removed by our employees, not a garbage company. Thanks in advance for being considerate!

A: Absolutely! All dogs must be on a leash any time they’re on land in the park. Our staff loves dogs, but some people are afraid of them, some dogs don’t like other dogs, and the park has quite a bit of vehicle traffic.

We highly recommend a life jacket for your dog – if the dog jumps out of the kayak, the handles on the back of the jacket will help you bring them back on board. Please note that it can be difficult to get a large dog back into a kayak without tipping it! We recommend that you and your dog have prior boating experience before choosing to rent for longer than an hour.

We have some doggie life jackets for sale on site ($20 each), but as the season goes on we cannot guarantee all sizes will still be in stock.

And we feel this should go without saying, but please make sure to plan ahead for dog poop (spoiler alert: you will need to bring it out of the park with you): the park does not offer garbage cans (there are bears in the area). Though we love dogs, we expect you to be responsible for your furry friends if you choose to bring them along. We will not have poop bags available for you. Trash left in our rental area is removed by our employees, not a garbage company. Thanks for being considerate!